Returns & Exchanges
At JOMA SPORTS HK, we are committed to your peak performance and offer a 14-day return window for items in their original, unworn condition with all tags attached. We strive to ensure every athlete finds their perfect fit and gear through our streamlined exchange process.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for the return or exchange to receive your authorization code.
Prepare the Package
Securely pack the sports gear in its original packaging, ensuring all labels and protective seals remain intact to qualify for a full refund.
Ship to Our Warehouse
Send your parcel using a trackable courier service to our Hong Kong logistics center; please retain your tracking receipt for verification.
Inspection and Refund
Once our quality control team verifies the condition of the returned items, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing