Frequently Asked Questions
Everything you need to know about your JOMA SPORTS HK experience.
What are the shipping options and delivery times within Hong Kong?
We offer standard delivery across Hong Kong via SF Express. Orders are typically processed within 1-2 business days, with delivery expected within 3-5 working days.
Can I return or exchange my sports gear if it doesn't fit?
Yes, we offer a 14-day return and exchange policy for items in original, unworn condition with tags attached. Please contact our support team to initiate the process.
Are the products sold on JOMA SPORTS HK authentic?
As an official distributor, we guarantee that all Joma products sold on our platform are 100% authentic and sourced directly from the manufacturer.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as popular local payment methods including PayMe, FPS, and Alipay HK.
Do you provide team kits or bulk ordering for sports clubs?
Absolutely. We specialize in outfitting teams and clubs. For bulk inquiries and customized team kits, please reach out to our corporate sales department via the contact form.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery.